Genpact - Walk Drive for Freshers & Experienced on 23rd Jan 2024
Genpact Mega Walk-In Drive
• Experience: 00-02+Years
• Qualification: Any Graduate
• Job Location: Hyderabad
• Role : Voice (English & Hindi)
• No.of Openings: 01
Time and Venue
23rd January, 11.30 AM – 12.30 PM
Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Job description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
• Graduate (Any Discipline)
• Freshers are eligible (fluency in Hindi and English is mandatory)
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)